Customer Service & Security

An iron fist in a velvet glove – Charles Quittason

Business operators in contact with the public, Security Force personnel often find themselves operating in difficult contexts, relating to potentially dangerous, unstable, fomented by social, cultural or political dynamics, or characterized by high crime rates and / or of conflict.
This training program aims to develop the skills of operators in managing their own safety and that of colleagues in crisis and conflict areas, practicing the fundamental techniques of risk management, security assessment and crisis response. The course includes the analysis of case studies and simulations based on security management practices in the operational areas at risk.